PRIVACY POLICY
Effective Date: September 4, 2026
Paula Listens is operated by Nettles Global Enterprises LLC (“Paula Listens,” “we,” “us,” or “our”). This Privacy Policy clarifies how we gather, utilize, share, and safeguard your data when you visit paulalistens.com, schedule a session, complete a purchase, or interact with our digital services.
DATA WE ACQUIRE
We may collect the following:
• Contact details: Your full name, email address, and phone number.
• Appointment data: The type of service, chosen times, and any details you share during the booking process.
• Financial records: Information regarding payments, refunds, or service adjustments. Transactions occur through secure third-party processors. Paula Listens does not store full credit or debit card numbers.
• Digital correspondence: Any messages sent via our site, direct email, or scheduling forms.
• Automated technical data: IP addresses, device types, browser information, referring URLs, and engagement metrics via cookies.
We advise against submitting sensitive private medical, legal, or financial identifiers through our public web forms.
USE OF INFORMATION
Collected data is used to:
• Coordinate, confirm, and facilitate your listening sessions.
• Execute payments and manage administrative requests like refunds.
• Provide timely responses to your inquiries.
• Deliver scheduling reminders and essential service updates.
• Optimize website performance and maintain platform security.
• Monitor for fraudulent activity or security vulnerabilities.
• Fulfill our regulatory, tax, and legal obligations.
Marketing updates are shared only with your explicit permission as required by law. You maintain the right to opt out of promotional emails at any time.
SESSION PRIVACY AND RECORDING
Paula Listens maintains a strict policy against audio or video recording of sessions. Consultations held via Zoom or other platforms are not recorded by our team.
Note that third-party communication tools may track usage data per their own privacy terms. Clients are prohibited from recording any session without the express prior consent of all individuals involved.
TECHNOLOGY AND COOKIES
Our website is hosted on the Wix platform, which utilizes cookies to ensure site stability, remember user preferences, facilitate transactions, and analyze traffic patterns.
You can manage these settings through your browser or the site’s consent tool. Restricting cookies may limit your ability to use specific website features.
SHARING YOUR INFORMATION
We only disclose data to essential service providers that support our operations, such as:
• Wix, for hosting and integrated booking management.
• Accredited payment gateways for secure financial handling.
• Zoom or equivalent providers for video/audio sessions.
• Specialized providers for analytics, cybersecurity, and accounting.
• Legal authorities, should disclosure be mandatory by law or necessary to protect safety and rights.
We never sell or rent your personal information. The content of your private sessions is never used for promotional or advertising purposes.
SECURITY AND DATA STORAGE
We store your data for the duration necessary to provide services, resolve disputes, maintain business records, and comply with legal mandates.
We implement standard physical and digital safeguards to protect your privacy. However, please be aware that no internet-based transmission or storage method is ever entirely risk-free.
YOUR PRIVACY RIGHTS
Subject to local laws, you may have the right to review, update, or request the deletion of your personal data. You may also withdraw any previously granted consent for data processing.
We may retain specific information when required for tax purposes, legal compliance, or fraud prevention.
For privacy-related inquiries, please reach out to paulalistens@outlook.com. We will verify your identity before processing such requests.
EXTERNAL LINKS
Our site may feature links to external websites. Paula Listens does not control and is not liable for the privacy standards of third-party platforms. We encourage you to read their respective policies.
AGE LIMITATION
Our services are exclusively for individuals aged 18 and older. We do not intentionally gather data from minors. If we discover that a minor has shared information with us, we will delete it promptly.
POLICY UPDATES
We may periodically revise this Privacy Policy to reflect changes in our practices or the law. New versions will be posted here with a revised effective date.
CONTACT DETAILS
For questions or to exercise your rights, please contact:
Paula Listens
Operated by Nettles Global Enterprises LLC
Email: paulalistens@outlook.com