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Terms & Conditions

Effective Date: September 4, 2026

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These Terms & Conditions govern your access to the Paula Listens website and listening-session services. Paula Listens is operated by Nettles Global Enterprises LLC (“Paula Listens,” “we,” “us,” or “our”).

By using this website, booking a session, or purchasing a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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  1. SERVICE DESCRIPTION

Paula Listens provides private, nonjudgmental listening sessions for adults who want an opportunity to talk and feel heard.

Paula Listens does not provide psychotherapy, counseling, medical care, legal advice, financial advice, diagnosis, treatment, case management, or emergency services. A listening session does not create a therapist-client, doctor-patient, attorney-client, fiduciary, or other licensed professional relationship.

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  1. AGE REQUIREMENT

You must be at least 18 years old to access or purchase Paula Listens services. By booking a session, you confirm that you are 18 years of age or older and legally able to enter into this agreement.

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  1. NOT A CRISIS OR EMERGENCY SERVICE

Paula Listens is not a crisis hotline or emergency-response service and is not appropriate for situations involving immediate danger, abuse in progress, suicidal intent, threats of harm, or another emergency.

If you or someone else is in immediate danger, call 911. If you are experiencing suicidal thoughts or emotional distress, call or text 988 or use the 988 Lifeline chat service.

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  1. BOOKINGS AND PAYMENTS

Sessions must be booked through an approved Paula Listens scheduling method. Available services, prices, appointment lengths, and payment requirements are displayed may be displayed during booking.

Payment is due according to the terms shown at checkout. A booking is not guaranteed until all required information and payment have been successfully submitted and confirmation has been issued.

Clients are responsible for providing accurate contact information and checking appointment confirmations and reminders.

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  1. CANCELLATIONS, RESCHEDULING, AND REFUNDS

Clients may cancel or reschedule a session at least 24 hours before its scheduled start time.

Cancellations made less than 24 hours before the scheduled start time and client no-shows are nonrefundable.

Sessions begin and end at their scheduled times. Late arrival does not extend the appointment or qualify the client for a partial refund.

If Paula Listens cancels a session, the client may choose a full refund or reschedule at no additional charge.

Additional details are provided in the Refund and Cancellation Policy, which is incorporated into these Terms.

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  1. CLIENT CONDUCT

Clients must communicate respectfully and must not use the service to threaten, harass, intimidate, exploit, discriminate against, or direct sexually inappropriate conduct toward Paula Listens or another person.

Paula Listens may immediately end or refuse a session when conduct is abusive, threatening, unlawful, sexually inappropriate, or unsafe. A session terminated because of a client’s misconduct may be nonrefundable.

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  1. PRIVACY AND RECORDING

Paula Listens does not audio-record or video-record listening sessions.

Clients may not record, livestream, photograph, reproduce, or distribute any portion of a session without the prior written consent of Paula Listens and every participant.

Paula Listens takes reasonable measures to support privacy, but no online communication platform can be guaranteed completely secure. Clients are responsible for choosing a private location, using a secure internet connection, and preventing others from overhearing their session.

Information is handled according to the Paula Listens Privacy Policy.

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  1. THIRD-PARTY SERVICES

The website and sessions may rely on third-party services such as Wix, payment processors, email providers, and Zoom or a similar communication platform.

Your use of a third-party service may also be governed by that provider’s terms and privacy policy. Paula Listens is not responsible for outages, security failures, policy changes, or other acts outside its reasonable control.

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  1. TECHNICAL PROBLEMS

Clients are responsible for having a compatible device, adequate internet access, working audio, and any accessibility equipment needed to participate.

If a verified technical problem affecting Paula Listens prevents completion of a session, the client may reschedule at no additional charge or request a refund.

Technical problems on the client’s side do not automatically qualify for a refund, although Paula Listens may offer rescheduling after reviewing the circumstances.

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  1. CLIENT RESPONSIBILITY

You remain responsible for your own decisions, conduct, health, safety, relationships, and personal circumstances. Statements made during a listening session are not professional recommendations and should not replace assistance from a qualified healthcare provider, mental-health professional, attorney, financial professional, or emergency service.

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  1. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the Paula Listens name, logo, website design, written content, graphics, and service materials are owned by or licensed to Nettles Global Enterprises LLC.

You may use the website for personal, noncommercial purposes. You may not copy, sell, republish, impersonate, modify, or commercially exploit protected content without prior written permission.

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  1. DISCLAIMER OF WARRANTIES

The website and listening services are provided on an “as available” basis. Paula Listens does not promise a specific emotional, personal, professional, health, relationship, or financial outcome.

To the extent permitted by law, we disclaim warranties not expressly stated in these Terms.

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  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Paula Listens and Nettles Global Enterprises LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or services.

Where liability cannot legally be excluded, total liability will not exceed the amount the client paid for the session giving rise to the claim.

 

Nothing in these Terms excludes rights or remedies that cannot legally be waived.

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  1. REFUSAL OR TERMINATION OF SERVICE

Paula Listens may refuse, suspend, or terminate service when reasonably necessary to protect safety, prevent misuse, enforce these Terms, comply with law, or address conduct outside the scope of the service.

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  1. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be handled in an appropriate court with jurisdiction, subject to applicable law.

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  1. CHANGES TO THESE TERMS

We may update these Terms as the website, services, or legal requirements change. Revised Terms will be posted on this page with a new effective date. Continued use after an update constitutes acceptance of the revised Terms.

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  1. SEVERABILITY

If any portion of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

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  1. CONTACT

Questions about these Terms may be sent to:

Paula Listens
Operated by Nettles Global Enterprises LLC
Email: paulalistens@outlook.com

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