REFUND AND CANCELLATION POLICY

Effective Date: September 4, 2026

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Paula Listens is operated by Nettles Global Enterprises LLC. This policy applies to all paid listening sessions booked through Paula Listens.

 

CANCELLATIONS AND RESCHEDULING

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Clients may cancel or reschedule a session at least 24 hours before the scheduled start time.

Requests made at least 24 hours in advance may qualify for a full refund or one rescheduled appointment, based on the client’s preference.

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LATE CANCELLATIONS AND NO-SHOWS

 

Cancellations made less than 24 hours before the scheduled start time are nonrefundable.

Clients who do not attend their scheduled session without providing notice are considered no-shows and will not receive a refund or account credit.

 

LATE ARRIVALS

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Sessions begin and end at the scheduled times. A client who arrives late may use the remaining appointment time, but the session will not be extended or partially refunded.

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PAULA LISTENS CANCELLATIONS

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If Paula Listens must cancel a session, the client may choose either:

• A full refund; or
• A rescheduled session at no additional charge.

 

TECHNICAL DIFFICULTIES

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If a session cannot be completed because of a verified technical problem affecting Paula Listens, the client may reschedule at no additional charge or request a refund.

Technical problems on the client’s side do not automatically qualify for a refund. Paula Listens may offer rescheduling at its discretion after reviewing the circumstances.

 

REFUND PROCESSING

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Approved refunds will be returned to the original payment method. Processing time depends on the payment provider or financial institution and may take several business days.

 

CONTACT

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To request a cancellation, rescheduling, or refund, email paulalistens@outlook.com. Include your name, scheduled appointment date and time, and a brief description of your request.